Information Technology Services

The Information Technology Services (ITS) department is responsible for maintaining the University's enterprise information systems and infrastructure. ITS consists of two units, the 行政管理系统 and 基础设施服务 units. ITS is also responsible for the campus's NEC voice telecommunications system. ITS reports to the Vice 总统 for Administration and Finance and is headed by the Executive Director for Information Technology Services.

行政管理系统
The 行政管理系统 group provides both technical and functional support within the current online admissions, 学生, finance applications of the Banner software suite. These responsibilities entail, 但不限于, ensuring that the latest software and hardware related updates are in place, myWestfield门户支持, web for 学生s and faculty support, SQL脚本开发, 报告写作, as well as evaluating new functionality features of the latest software and hardware that would benefit the Banner user community.

基础设施服务
我们实现, develop and maintain a highly scalable, accessible and secure infrastructure environment that supports cutting edge technology, academic demands and supports the mission of 澳门威尼斯人赌城官网. 基础设施服务 is primarily responsible for authentication services, 电子邮件服务, 局域网, WAN and wireless connectivity as well as enterprise-level backup and restoration.

Academic Information Services
Includes Ely 图书馆, the 技术支持 Desk, University Media Services, Video Production & Television Operations, and the Center for Instructional Technology.

技术问题, 支持请求, and troubleshooting requests should be directed to the 技术支持 Desk. The Support Desk can be reached at ext. 4357. Student 支持请求 should be directed to the Student 技术支持 Desk located in Ely 图书馆. The Student support desk can be reached at ext. 5528. PLATO questions should be directed to the Center for Instructional Technology at ext. 8130.